1. Overview

At Forestra, we’re passionate about bringing you exceptional home decor and lifestyle pieces. Our goal is to ensure every purchase leaves you delighted. If for any reason you are not happy, we’re here to help with returns, exchanges, and refunds according to the policy below.

2. Eligibility for Returns

You may return an item within 7 Days of receiving your order if:

  • The product must be in its original condition—unworn, undamaged, and packaged as it was received.
  • You have the original receipt or proof of purchase.
  • The item is not listed as a non-returnable product.

3. Non-Returnable Items

Certain products are not eligible for return, including:

  • Customized or personalized items.
  • Clearance or sale items marked “Final Sale.”
  • Perishable or fragile goods (if applicable).

4. Return Process

  1. Contact Us: Email us at [Insert Email] or call [Insert Phone] with your order number and reason for return.
  2. Approval: We will confirm if your return request is approved.
  3. Return shipping costs are the buyer’s responsibility, except in cases where the return results from our mistake, such as an incorrect or faulty item.
  4. Packaging: Securely pack the item in its original packaging to avoid damage during transit.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to your original payment method within 10 Days
  • Delivery fees are non-refundable unless the return is a result of an error on our part.

6. Exchanges

If you wish to exchange a product for a different size, color, or style, please follow the return process and indicate your preference. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 Hours of delivery.
  • Provide photos or videos of the damaged product and packaging.
  • We will arrange a replacement or issue a full refund at no extra cost to you.

8. Contact Us

For any return, exchange, or refund inquiries, please reach us at:

Forestra
Email: forestrabd@gmail.com
Phone: 01336192720
Address: Kalabagan, Dhaka – 1205