1. Who We Are

Forestra is a home decor and lifestyle brand offering a variety of products, including handcrafted wooden decor, textiles, and accessories. Our website address is: https://forestrabd.com.

We value your privacy and are committed to protecting your personal information in compliance with applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details (processed via secure third-party providers).
  • Non-Personal Information: Browser type, device type, operating system, IP address, referring URLs, and site usage data.
  • Order Details: Products purchased, transaction dates, order status, and delivery information.
  • Comments & User Content: Information you provide when leaving comments, reviews, or messages.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

4. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Cookies

We use cookies to improve your browsing experience, store your preferences, and analyze site traffic.

  • If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
  • Login cookies last for two days. If you select “Remember Me,” your login will persist for two weeks.
  • An additional cookie is saved when you edit or publish an article, expiring after one day.

You can disable cookies in your browser settings, but some parts of the website may not function properly.

6. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves the same way as if you visited that other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

7. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Respond to your inquiries and customer service requests.
  • Improve our products, services, and website.
  • Send you promotional emails (only if you have opted in).
  • Prevent fraudulent transactions and enhance security.
  • Comply with legal obligations.

8. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share your information with:

  • Payment Processors (e.g., SSL-secured gateways)
  • Delivery & Logistics Providers
  • Email Marketing Platforms (if subscribed)
  • Analytics Services (such as Google Analytics)
  • If you request a password reset, your IP address will be included in the reset email.

9. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely for moderation purposes.
  • For registered users, we store personal information in their profile. Users can edit or delete their personal data anytime (except username).
  • Order and transaction records may be stored as required by accounting or tax laws.

10. Your Rights Over Your Data

You have the right to:

  • Request an exported file of the personal data we hold about you.
  • Request that we delete any personal data we hold, except where retention is required by law.
  • Opt-out of marketing emails at any time.

11. Data Security

We use secure encryption (SSL) and industry-standard security measures to protect your personal information. However, no method of online transmission is 100% secure.

12. Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. We may store and process your data on secure servers located inside or outside your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Forestra
Email: forestrabd@gmail.com
Phone: 01336192720
Address: Kalabagan, Dhaka 1205